Campaign description

National Service Contracts is a vehicle service provider that sends SMS
notifications to customers who have requested automotive repair or roadside
assistance. The campaign serves to provide real-time updates, including
appointment confirmations, technician dispatch alerts, arrival estimates
(ETA), and service completion notifications. These messages are critical
for coordinating time-sensitive emergency roadside events and scheduled
maintenance.

 

Sample message #1
NSC Service Update: Hi [Name], your request for [Service Type] is confirmed
for Holman Unit [ID] at [Location]. Our dispatch team is assigning a
technician now. Reply HELP for help, STOP to cancel.

 

Sample message #2
National Service Contracts: Your technician, [Tech Name], is on the way to
[Location]. Estimated arrival is [Time]. Track your service here: [Link].
Reply STOP to opt out.

 

Sample message #3
NSC Fleet Dispatch: The requested service for Unit [ID] has been completed.
A summary report will be sent to your fleet manager shortly. Thank you for
choosing NSC. Reply STOP to unsubscribe.

 

Sample message #4
Hello [Name], this is NSC Fleet Dispatch following up on your recent
roadside event. Our team, Dan or Maria, will be calling you shortly for
final details. Reply STOP to opt out of texts.

 

Sample message #5
National Service Contracts: How was your experience today? Please take a
moment to rate our service here: [Link]. Your feedback helps us improve.
Reply STOP to unsubscribe.

 

How do end-users consent to receive messages? (40-2048 characters)
End-users provide express consent through two primary channels:

 

1. Verbal Opt-In (Primary): When a customer calls our dispatch center
(+18176624923) to request automotive service, the NSC Fleet Dispatcher
agent/AI follows a mandatory script to obtain express consent. The agent
asks: 'To keep you updated on your service, may we send a confirmation text
and technician arrival updates to this number?' The customer must verbally
state 'Yes' or 'Sure' to opt-in. We maintain internal call logs as evidence
of this express consent.

 

2. Website Opt-In: Customers requesting service via our website provide
their mobile number in a service request form. Adjacent to the submission
button is a clear, mandatory disclosure: 'By providing your number, you
agree to receive service-related SMS from National Service Contracts.
Message and data rates may apply. Reply STOP to opt out.'